Cylynt is a leading developer of anti-piracy and license compliance technology. We are an innovative company in the scaling-up phase that has already established itself as the preferred supplier to industry leading enterprise software companies. With comprehensive software telemetry and SaaS based business intelligence solutions, our technology allows customers to track unlicensed corporate usage of their valuable software and convert unlicensed corporate users into paying customers.
Cylynt is seeking an experienced Technical Customer Success Manager to join our growing team in the United States. The role could be based on the east coast and collaborate with our dispersed team in California and Europe. This position is key to ensuring that our customers maximize the value they get from our products, and that we consistently exceed our customers’ expectations. If you are looking for an exciting new challenge, and are customer oriented and tech-savvy, then this is the job for you.
The position requires a minimum of 5 years experience in a similar customer facing role. You must possess a combination of customer success skills, technical and business acumen, as you will engage with multiple different stakeholders within our customers’ organizations. We are looking for someone who enjoys applying his/her customer success and technical skills to a role that offers an opportunity to make an impact on customers’ overall success.
As a Technical Customer Success Manager, you will be the trusted advisor and coach responsible for the ongoing success of customers throughout the relationship.
New Customer Onboarding:
Ongoing Customer Satisfaction:
Required Skills and Experience:
Additional Technical Skills:
Experience in a combination of any of the following
Authorization to work in the United States is required.
This is a work from home position, unless the candidate is located near Cylynt’s US headquarters in Los Angeles, CA, in which case the candidate will have the option to work from that office.
Cylynt is an equal opportunity employer who supports diversity and is committed to creating an inclusive environment for our employees.
A competitive salary and benefits package are offered with this role.
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